Privacy Policy

1. Information We Collect

a) Information you provide directly:

• Name, mobile number, email address, and password when you register.
• Listing details you submit — title, description, price, category, location, images, and contact number.
• Any messages you send through our in-platform chat/messaging feature.
• Information you provide when contacting our support team.

b) Information collected automatically:

• Device information (browser type, operating system, device identifiers).
• IP address, approximate location (city/state, derived from IP or shared location).
• Log data — pages visited, time and date of visits, referring URLs, clickstream data (searches performed, listings clicked, session duration).
• Cookies and similar tracking technologies (see Section 5).

c) Information from third parties:

• Payment confirmation status from our payment gateway partner (we do not receive or store your full card/bank details — these are handled directly by our RBI-authorized payment partner).

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Display your Listings to other users and enable Buyers to contact you.
• Process payments for Paid Services and send transaction confirmations.
• Improve, personalize, and troubleshoot the Platform.
• Detect, prevent, and investigate fraud, spam, and policy violations.
• Send service-related communications (OTPs, account alerts, listing status updates).
• Send optional promotional communications, which you may opt out of at any time.
• Comply with legal obligations and respond to lawful requests from government or law enforcement authorities.

3. Sharing of Information

We do not sell your personal information or your business's information to any third party. This is a firm commitment.

We may share limited information only in the following circumstances:

• With other users: Your Listing details and the contact number you choose to display are visible to other logged-in users, as intended by the classifieds nature of the Platform.
• With service providers: We share necessary data with trusted third parties who help us operate the Platform — for example, our hosting provider, SMS/OTP gateway, and payment gateway (Razorpay) — strictly for providing their service to us, and bound by confidentiality obligations.
• For legal reasons: If required to comply with a legal obligation, court order, or valid request from a government/law enforcement authority, or to protect the rights, property, or safety of Acqon, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction, subject to confidentiality commitments consistent with this Policy.

4. Data Security

We implement reasonable security practices and procedures, including access controls and secure hosting, to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferred location/category filters, and understand how users interact with the Platform (analytics). You can disable cookies through your browser settings, though some features of the Platform may not function properly without them.

6. Data Retention

We retain your personal information for as long as your account is active, or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. Listing data may be retained for a reasonable period after a listing expires or is deleted, for fraud-prevention and record-keeping purposes.

7. Your Rights

Subject to applicable law, you have the right to:

• Access and review the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and associated personal data, subject to any legal retention requirements.
• Withdraw consent for optional communications at any time.

To exercise these rights, contact us at contact@acqon.in.

8. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us personal information, we will take steps to delete it.

9. Third-Party Links

Listings or pages on the Platform may contain links to third-party websites (e.g., Google Maps, YouTube). We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect the most recent changes. Continued use of the Platform after changes constitutes acceptance of the revised Policy.

11. Grievance Officer / Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact:

We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days, as required under applicable Indian law.